At MedBooks, we aim to provide a clear and reliable shopping experience for customers purchasing medical eBooks and other digital educational resources.
Please review the product description and file format before completing your purchase.
1. Digital Products
Our products are digital eBooks delivered electronically. Unless a product listing states otherwise, no physical item will be shipped.
2. Refund Eligibility
Because digital products may be accessed or downloaded immediately after purchase, refunds may be subject to specific conditions.
We review refund requests in accordance with the product terms disclosed before purchase and applicable consumer protection laws.
Where permitted by law, a refund may be considered in situations such as:
- You paid for a product but did not receive access and we cannot resolve the delivery issue.
- The supplied file is corrupted, defective, or materially different from its description, and the issue cannot be resolved appropriately.
- Another circumstance entitles you to a refund under applicable law.
3. Non-Refundable Circumstances
To the extent permitted by applicable law, refunds may not be available solely because a customer changes their mind after receiving or downloading a digital product, or purchases the wrong item after reviewing an accurate product description.
These limitations do not apply where a refund or other remedy is required by law.
4. How to Request a Refund
To submit a request, email contact@minddecoded.pro with:
- Your order number.
- The email address used for your purchase.
- The name of the eBook purchased.
- A description of the problem.
Please do not include full payment card details or other sensitive information.
5. Review and Processing
We will review your request and may ask for additional information needed to investigate the issue.
If a refund is approved, it will generally be issued through the original payment method where possible. The time it takes for the funds to appear may depend on your payment provider or bank.
6. Download and Access Issues
If your download link does not work, contact us before submitting a refund request. We will make reasonable efforts to help restore access or provide a working copy where appropriate.
7. Unauthorized or Duplicate Transactions
If you believe a transaction was duplicated or made without your authorization, contact us promptly so we can investigate and take appropriate action.
8. Consumer Rights
This policy does not limit any mandatory rights or remedies available to consumers under applicable law, including rights relating to defective or incorrectly described digital content.
9. Changes to This Policy
We may update this Refund Policy when our products, services, or legal obligations change. The latest version will be published on this page.
10. Contact Us
For refund requests or questions, contact:
MedBooks
Email: contact@minddecoded.pro
Website: minddecoded.pro